Cancellation & Refund Policy

1. Summary

BizFlow360 is sold as a prepaid subscription. You may cancel at any time and your service will continue until the end of the period you have already paid for. Beyond the cases set out in this policy, fees already paid are non-refundable.

2. Free trial

New tenants typically receive a one-month free trial. No payment instrument is collected during the trial. If you do not subscribe to a paid pack before the trial ends, your account moves through the grace and suspension stages described in section 7 below, and is eventually closed — at no cost to you.

3. How to cancel

To cancel your subscription, the tenant administrator should write to info.bizflow360@gmail.com from the email address registered on the tenant's billing record. The email should include the tenant name, the GSTIN (if any) and the reason for cancellation (the last is optional but helpful for us).

We will acknowledge your cancellation request within two business days and confirm the date on which the service will be discontinued.

4. Effect of cancellation

• The service continues to be available until the end of the billing cycle for which you have already paid.
• No further invoices are raised once a cancellation has been confirmed.
• At the end of the paid period the tenant enters the grace, suspension and termination flow described in section 7.

5. When refunds are available

Subscription fees, once paid, are generally non-refundable. We will, however, consider a pro-rated refund in the following narrow cases:

• Duplicate payment. If you have accidentally paid twice for the same billing cycle, the duplicate amount will be refunded in full.
• Operator error on our side. If we have charged you for a pack or cycle you did not select, or for a billing cycle following a confirmed cancellation, we will refund the affected amount in full.
• Material service failure. If a confirmed defect on our side renders the service substantially unusable for more than seven (7) consecutive days during a billing cycle and we are unable to restore it, you may request a pro-rated refund for the unusable portion of that cycle.

Refund requests must be raised within thirty (30) days of the event giving rise to the request, by writing to info.bizflow360@gmail.com with the relevant invoice number and a short description.

6. When refunds are not available

For clarity, refunds are not available in the following cases:

• You decide to stop using the service mid-cycle for any reason. The remainder of the paid period will run out as paid for.
• You downgrade to a smaller pack mid-cycle. The downgrade takes effect from the next billing cycle; the current cycle is honoured at the price you paid.
• Setup or one-time onboarding fees, after the relevant setup work has been performed.
• Charges for add-on services (for example, paid integrations) for periods during which the add-on was available, regardless of whether you used it.
• Charges attributable to your own usage that exceeded a pack limit (storage, users, API requests etc.) before you contacted us.

7. Grace, suspension and termination after non-payment

If a renewal invoice is not paid by its due date, your tenant moves through the following stages automatically:

• Grace period (typically 7 days): the service continues to run with a non-blocking banner alerting administrators that an invoice is outstanding.
• Read-only / suspended (next 30 days): non-administrative users are signed out and administrators can view existing data and pay the invoice, but new transactions are disabled.
• Termination: if the invoice remains unpaid beyond the suspension window, we may close the account and delete the tenant's data, subject to any statutory retention obligation. We will give you at least seven (7) days' written notice by email before destruction.

Paying the outstanding invoice at any point during grace or suspension restores full access immediately.

8. Data export on cancellation

You can export your data at any time while your subscription is active or during the grace / suspension period:

• Excel exports from every list page (Sales, Purchase Orders, Inventory, Customers, Vendors, Reports, etc.).
• PDF downloads of every invoice, purchase order, GRN, dispatch note and quotation.
• On reasonable request, a structured CSV / SQL dump of your tenant data can be provided.

We will not delete your data without notice. After the suspension window expires we will give at least seven (7) days' written notice before destruction so you have a final chance to retrieve anything you need.

9. Mode and timing of refund

Approved refunds are credited back to the original payment instrument within ten (10) business days of approval. Bank-processing time is additional. For NEFT / RTGS payments we may request the destination account details by email.

Where the original payment instrument is no longer valid, we will agree an alternative method with you in writing.

10. Statutory taxes

GST and other statutory taxes that have already been remitted to the tax authority are refunded only where the underlying tax invoice is cancelled and a credit note is issued in accordance with the GST rules. Tax components that cannot be reclaimed from the authority are not refunded.

11. Changes to this policy

We may update this policy from time to time. Material changes will be communicated to administrators by email and posted on this page; non-material changes (clarifications, typo fixes) take effect immediately. The "Effective" date at the top of this page reflects the current revision.

12. Disputes

If you disagree with a billing decision, please first write to info.bizflow360@gmail.com describing the issue. Most disputes can be resolved quickly this way. Unresolved disputes are subject to the governing-law and jurisdiction clause in our Terms of Use.

13. Contact

Labhyansh Infotech Pvt Ltd
Email: info.bizflow360@gmail.com
Phone: +91 85951 51521 · +91 120 313 1251